Lost and Found Services at Heathrow Airport
Lost an item at London Heathrow Airport (LHR)? Heathrow's Lost and Found service, managed by Bagport UK Ltd, helps reunite passengers with their lost belongings. Below, you’ll find the key information, including operating hours, charges, and helpline numbers to assist with your claim.
Heathrow Lost Property Department
Heathrow Airport handles a large volume of passengers daily, and items may occasionally be misplaced. The Lost Property Department, operated by Bagport UK Ltd, manages lost items. The department operates from 09:00 to 16:00 (UK time) Monday through Saturday.
Lost Property Operating Hours & Contact Details
If you’ve lost an item, contact the helpline:
- Within UK: +44 (0)844 824 3115
- International: +44 (0)20 3761 1800
Lost and Found Helpline Numbers
| Location | Phone Number |
|---|---|
| Within UK | +44 (0)844 824 3115 |
| International | +44 (0)20 3761 1800 |
Lost and Found Charges
Smarte Carte UK Ltd. charges a handling fee for lost items, ranging from £5 to £25 depending on the item type. Additional postage fees apply if you request delivery to your location.
- £5 – Hats, gloves, scarves, books, umbrellas
- £15 – Keys, wallets, memory sticks, ID cards
- £25 – Laptops, mobile phones, passports, jewelry
Lost Baggage Services
If your baggage has not arrived, visit MissingX to search their database for recovered items. You can also contact your airline if your luggage was lost in transit.
Lost and Found by Airline
If your luggage was lost during a flight, contact your airline directly. Below are helpline numbers for major airlines:
| Airline | Helpline |
|---|---|
| British Airways | 0844 493 0787 |
| Emirates | 0844 800 2777 |
| Qantas | 0845 774 7767 |